Remote Support [Back]


Click to download quick support from DunboyneIT Click to download quick support from DunboyneIT

Please click and follow engineer instruction (this is a simple download and install). You will be presented with a user id and password.

Please provide details to engineer.

 

Remote support is a cost-effective technology that allows a technician to service your computer from a remote location.

Business Support can be discussed and support contracts available on request.

Where a business has no contract in place the initial fee is €50. If any extra costs are involved you will be advised after diagnosing your issue and pricing agreed.

How does our Remote Support work?

1. Make payment one line or over the phone for €25(Residential Customers Only) if any extra costs are involved you will be advised after diagnosing your issue.

2. We will guide you through the process of enabling us to connect to your computer, though a secure connection, which will then let us complete the necessary work on your computer / issue.

The DBIT service desk team will initially provide remote support to you. identify the cause of the issue and to determine the corrective actions required.

 

The DBIT service desk is staffed by full-time qualified engineers.  If you have an issue, you can contact our service desk directly by phone, email or through the client portal.

 

All reported issues are logged and investigated.

 

How do clients benefit from Remote Support?.

Remote support results in a minimal amount of downtime for the client.

Without this service we may need to visit the site for every issue which would be costly and time consuming.

At Dunboyneit we offer a remote support service where we can connect to your computer and help you resolve the issues that you are having. While this service is not possible for all cases, we can solve most software issues on laptops & desktops samrt phones and tablets including -

  • Connecting printers / scanners
  • Virus removal
  • PC Tune-up
  • Uninstall unwanted programs
  • Install updates
  • Install antivirus
  • Email setup
  • WiFi issues
  • Network Issues
  • Advise

 

If you are unsure if the remote service is the correct service for you or if you would like further information on this service please contact us.