Remote Support [Back]


Click to download quick support from DunboyneIT Click to download quick support from DunboyneIT

Please click and follow engineer instruction (this is a simple download and install). You will be presented with a user id and password.

Please provide details to engineer.

 

Remote support is a cost-effective technology that allows a technician to service your computer from a remote location.

 

How does our Remote Support work?

When an issue arises, the DBIT service desk team will initially provide remote support to try to identify the cause of the issue and to determine the corrective actions required.  Remote support results in a minimal amount of downtime for the client. 

 

The DBIT service desk is staffed by full time qualified engineers.  If a client has an issue, they can contact our service desk directly by phone, email or through the client portal.

 

All reported issues are logged and investigated as set out in the service level agreement.

 

How do clients benefit from Remote Support?.

 

Without this service we would need to visit the site for every issue which would be costly and time consuming.

 

At Dunboyneit we offer a remote support service, where we can connect to your computer and help you resolve the issues that you are having. While this service is not possible for all cases, we can solve most software issues on laptops & desktops including -

  • Connecting printers / scanners
  • Virus removal
  • PC Tune up
  • Uninstall unwanted programs
  • Install updates
  • Install antivirus
  • Email setup
  • WiFi issues
  • Advise

We will guide you through the process, of enabling us to connect to your computer, though a secure connection, which will then let us do the necessary work on your computer. 

If you are unsure if the remote service is the correct service for you or if you would like further information on this service please contact us.